AI automation
AI assistants, content pipelines and workflow automation that work from your own data, with a person approving what matters.
- Built on Claude and OpenAI
- Answers from your own data
- You choose what needs approval
Overview
What is AI automation?
AI automation is the use of AI models and automated workflows to answer questions, write and check content, and handle routine work inside a business’s own systems. Quickwave builds AI assistants into software, AI content and analysis pipelines, chat assistants and workflow automation for businesses in Kenya, using the Anthropic Claude and OpenAI APIs. The same approach is behind Wave AI in Wave POS, SiteScore AI and Markora.
Who this is for
- Teams answering the same customer questions every day
- Owners and managers who want plain-language answers from their sales, stock or call data
- Software companies adding an AI assistant to their product
- Marketing teams that need steady, on-brand content
- Support and call centre teams that need call summaries and follow-ups
- Operations teams copying data between systems by hand
What you get
What we deliver
AI assistants inside your software
An assistant that answers questions from your system’s own data through tools, not from memory, and prepares changes that run only after a user presses Confirm. Wave AI in Wave POS works this way.
AI content pipelines
Pipelines that write social posts from facts you have confirmed, score each draft, rewrite weak ones and hold anything below the bar for a person, as Markora does.
AI analysis and audits
Pipelines that read websites or records and return structured findings with the evidence. SiteScore AI puts buyer questions to ChatGPT, Claude, Perplexity and Gemini and shows each answer word for word.
Call transcripts and summaries
Transcribe call recordings, summarise each call with a disposition, sentiment and follow-ups, and open a ticket when work is still owed. Wave Call Center does this as an option, with your own AI key.
Workflow automation
Event-driven and scheduled jobs for routine work: an SMS after a missed call, expiry notices, weekly reports by email and alerts when a site goes down. AI steps go in only where they help.
Guardrails and cost control
Each user gets only the actions their role allows, API keys are stored encrypted, and every AI call can be logged with its model, tokens and estimated cost, so nothing runs unseen.
Process
How we work
Pick the workflow
We look at where your team’s time goes, such as repeated questions, copying between systems and reports built by hand, and choose one task with a clear before and after.
Prototype on your data
We build a small working version on a sample of your real data and test its answers against examples your team has checked.
Build in the guardrails
We connect it to your systems with permissions, a Confirm step for any change, logging and usage limits, and choose the model that suits the task.
Launch and widen
It goes live with a person approving the output. As results hold up, more runs automatically, and we keep watching quality and cost.
Technology we use
- Anthropic Claude
- OpenAI
- Google Gemini
- OpenRouter & Ollama
- Tool calling
- Laravel 12
- Next.js
- TypeScript
- Redis queues
- Signed webhooks
Proof
Built into our own products
The same engineering is inside the products we design and build ourselves.
- LiveWave POS
Point of sale software
Offline-first point of sale for Kenyan shops, with M-Pesa at the till.
- LiveSiteScore AI
Website SEO & AI visibility audit
Audit your website for SEO and AI visibility, with copy-paste fixes.
- Early accessMarkora
AI marketing automation
AI that writes, designs, publishes and measures your product’s social posts.
FAQ
AI automation: common questions
How much does an AI automation project cost?
It depends on the workflow and the systems it connects to. We send a written, itemised quote after a short discovery call. Running costs are separate: the AI provider bills per use, so we estimate them from your expected volume and log usage so you can see the real cost.
Which AI models do you use?
Mainly Anthropic Claude and OpenAI, chosen per task. We can also build on Google Gemini, OpenRouter or a model you host yourself with Ollama, as Wave AI in Wave POS does, so you are not tied to one provider.
Will the AI change data or send messages without approval?
No, unless you decide it should. In Wave AI a change is only proposed, and nothing runs until the user presses Confirm, with that user’s own permissions and a log entry. Markora lets you choose between Approval, Guardrails and Autopilot modes.
What business data does the AI provider see?
Only what the task needs: the question, the conversation and the records the assistant looks up to answer it. API keys are stored encrypted and never reach the browser, and where data must stay in-house a model can run on your own hardware with Ollama.
Can AI make things up?
Yes, language models can be wrong, so we design against it. Assistants answer from your data through tools rather than from memory, Markora checks every post against facts you have confirmed, and SiteScore AI marks a check it cannot run as “couldn’t verify” instead of guessing.
Can you add AI to our existing system?
Yes. We connect an assistant or automation to your existing system through its database or API, usually without rebuilding it. Wave AI, for example, makes changes through the same services and permission checks as the Wave POS forms.
Keep exploring
Related services, products and guides
- Custom software development
Business systems, portals, SaaS platforms and APIs built around how your company works, with M-Pesa and SMS connected.
- SEO & AI visibility
Help Google and AI assistants like ChatGPT, Perplexity and Gemini find, understand and recommend your business.
- SMS, voice & WhatsApp integration
Add SMS, WhatsApp, phone calls and Africa’s Talking IVR menus to your website, app or business system.
- Wave POS
Point of sale software
- Markora
AI marketing automation
Get in touch
Let’s talk about your AI automation project.
Message us on WhatsApp with a few lines about your business and what you need. We will come back to you with next steps, a timeline and a clear quote.